Virgin Media O2’s new Lumi AI tool offers real-time prompts and resolution suggestions to human agents, enhancing ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

The technology landscape has been redefined by the rise of XaaS (“anything as a service”). Initially built on the promise of ...

Freshworks quarterly results top estimates with double-digit growth in revenue and customer spending - SiliconANGLE ...

Activeo, a trusted system integrator in customer experience transformation, today announced the launch of Activeo OneView CSM ...

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

Many companies are investing heavily in flashy CX technology, yet customers still are not seeing the meaningful improvements ...

Titian Software and Labguru have rebranded as Cenevo, bringing together the two companies' solutions, Labguru and Mosaic, ...

CHIPPEWA VALLEY (WQOW) - Carepool, a transportation software company founded in Madison in 2018, is launching its 24/7 ...

Building proposals from scattered spreadsheets and outdated templates is costing contractors time, revenue, and ...