Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Virgin Media O2’s new Lumi AI tool offers real-time prompts and resolution suggestions to human agents, enhancing ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

The technology landscape has been redefined by the rise of XaaS (“anything as a service”). Initially built on the promise of ...

Freshworks quarterly results top estimates with double-digit growth in revenue and customer spending - SiliconANGLE ...

Starlink experienced an outage Thursday afternoon that went on for 2.5 hours and took down tens of thousands of peopl ...

Oyster reports on top remote roles, highlighting key regions for hiring talent: software engineering, marketing, data analytics, and customer support.

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

You need more than just a VPN to boost your digital privacy and security. Bundling additional tools with your VPN can be ...

Many companies are investing heavily in flashy CX technology, yet customers still are not seeing the meaningful improvements ...