Oyster reports on top remote roles, highlighting key regions for hiring talent: software engineering, marketing, data ...

The technology landscape has been redefined by the rise of XaaS (“anything as a service”). Initially built on the promise of ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

Freshworks quarterly results top estimates with double-digit growth in revenue and customer spending - SiliconANGLE ...

Virgin Media O2’s new Lumi AI tool offers real-time prompts and resolution suggestions to human agents, enhancing ...

The era of the AI assistant is not a distant vision; it is already unfolding before our eyes. In the next 6 to 18 months, the ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms ...

Acquiring users isn’t enough. The real challenge lies in keeping them engaged and supported throughout their journey, long ...

According to customer service software company Zendesk, over half of customers will switch to a competitor after a single bad customer service experience.

SAN DIEGOSAN DIEGO — Years of complaints about billing mistakes and hours-long customer-service hold times have prompted San Diego officials to make sweeping changes to the city’s Water ...