The private transportation industry, once defined by paper logs, radios, and word-of-mouth bookings, is undergoing a quiet but powerful technological revolution. From luxury limousine services to ...

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

Savvy potential customers will come armed with a range of detailed questions that SaaS companies must be ready to answer.

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Running a plumbing business requires more than just fixing leaky pipes or unclogging drains. Today’s customers expect fast ...

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major commerce systems while preparing for future support across social media ...

Topicus, a Dutch VMS company, sees 25% growth in 2023 with strong innovation and financials. High valuation poses risk. See ...

The Turnpike Authority's decision to give the new contract to TransCore closes a longtime relationship with Conduent for ...