The private transportation industry, once defined by paper logs, radios, and word-of-mouth bookings, is undergoing a quiet but powerful technological revolution. From luxury limousine services to ...

The bank’s in-house generative AI tool is streamlining customer service, reducing manual work and speeding up response times, improving both employee and customer experience ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

Savvy potential customers will come armed with a range of detailed questions that SaaS companies must be ready to answer.

Running a plumbing business requires more than just fixing leaky pipes or unclogging drains. Today’s customers expect fast ...

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major commerce systems while preparing for future support across social media ...

Topicus, a Dutch VMS company, sees 25% growth in 2023 with strong innovation and financials. High valuation poses risk. See ...

The Turnpike Authority's decision to give the new contract to TransCore closes a longtime relationship with Conduent for ...

Perhaps counterintuitively, dealing with the Internal Revenue Service this year led many Americans to experience a rare breath of fresh air. In just the last two years, the IRS developed a program ...

Interfinex has received much hype since its launch, as it is claimed to offer a customized and seamless trading experience. The creators of this system claim that it utilizes advanced technologies ...

Topicus offers scalable growth and high ROIC through consolidation in the European VMS market, with fair value upside. Learn ...