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The insane training regime BA First Class flight attendants have to go through – with strict teapot and pillow rules
BRITISH Airways has a unique First Service Specialist course for its flight crew and it has extremely strict training. The ...
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Building a culture of excellent customer service – a sales woman’s perspective
In my world I sell by always employing the best customer service principles. Many relationship managers, salespersons, and ...
A look at independent jewellers: 7 lessons for larger retailers
With almost 4,500 jewellery and watch specialist retail stores in the UK, consumers are spoilt for choice when it comes to ...
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Oakmont Capital Services Expands Team and Promotes Top Talent
Promoting one team member and adding eight new hires across its Pennsylvania and Minnesota offices support the company’s ...
Customer service hasn’t changed, but how we handle it has, Zendesk EMEA CTO says
At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better understand AI’s effects on customer service and what it means for both ...