Tranont won two Bronze Stevie Awards in the 19th annual Stevie Awards for Sales & Customer Service. Tranont's Customer Success Department was recognized for the Customer Service Department of the Year ...

A conversation with Matt Lattman, SVP of Card Acquisition Marketing at Discover, about the brand's approach to generative ...

Tredence, a leading data science and AI solutions provider, today announced the launch of Tredence Customer 360, a ...

Expanded partnership with Google Cloud will expand availability to Cresta's solutions, enabling  more contact centers to accelerate the adoption of AI transformation PALO ALTO, Calif., April 8, ...

Talkdesk’s AI platform helps retailers streamline customer service, improve operational efficiency, and integrate with major ...

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers ... a suggested retail price of $449.99 in the United States. Discover ...

Discover has excellent customer service—a 100% U.S.-based team that is available by phone 24/7. It ranked second in customer satisfaction for checking providers and first for savings providers ...

Have you ever wished you could send someone a voicemail without their phone ringing first? In today’s fast-paced world, ...

As an online bank, Discover does not have any physical branches for customers to visit, but its customer service is available 24/7, 365 days via phone. Discover Bank is available to all U.S ...

Hertz Corporation has warned about an alarming data breach that might have exposed sensitive customer data to hackers. The ...

Agent engagement and performance are key drivers of success in modern contact centres. Customer expectations have risen ...