Multiple Lines and Bundling Confusion: A single line might start at $65 with auto pay, but adding family members or multiple lines quickly raises the base rate. A family of four can see a base charge ...

A 21-year-old Campbell woman is being held in the Trumbull County Jail on multiple charges after reports that she attacked employees at a local Subway and then stole an employee's phone.

Tesco customers were left waiting at home for online shopping orders that were not delivered following IT problems over the ...

A railway booking clerk, C Mahesh, has been suspended. He was engrossed in a phone call while on duty. Passengers formed a ...

Many companies are investing heavily in flashy CX technology, yet customers still are not seeing the meaningful improvements ...

She said City Kia then had her switch to Hertz for another rental. Salazar told Action 9 she wasted hours on the phone and on the road switching out cars and often it was on school nights. Meanwhile, ...

Veolia Water customers are seeing double on their water bills, and they believe it’s all connected to the ongoing water ...

After 10 years as a loyal Hertz customer — hardly any issues, always returning cars in great condition — I’m done,” the customer wrote on Reddit.

A penny for the thoughts of our thankless call center workers. Long have they had to endure indignant customers fuming at them for problems beyond their control. Now they must suffer accusations that ...

A rare DVD seller has slammed Royal Mail for what he described as a "terrible service" that has cost him thousands of pounds.

When was the last time you called customer support — anywhere, for any reason — and got another live human being on the line? I suspect it’s been a good long while. Does anyone else immediately start ...

A digital bank boasting more than 1.9 million UK customers is poised to implement a major alteration to its savings accounts.