News

From ‘catch up’ to ‘catch us’: How Google quietly took the lead in enterprise AI
Google has surged ahead in the enterprise AI race after perceived stumbles. VentureBeat details the Gemini models, TPU advantage & agent ecosystem driving its turnaround.
A customer support AI went rogue—and it’s a warning for every company considering replacing workers with automation
A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.
Salesforce's Bet On Agentic AI Is Just Getting Started
Salesforce's AI-powered Agentforce drives efficiency, boosts customer satisfaction, and embraces innovation with robust ...
Customer service hasn’t changed, but how we handle it has, Zendesk EMEA CTO says
At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...
The Indian Express11h
I took Google’s 9-hour prompt engineering course: Here’s everything I learned in 5 minutes
In case you are not very familiar with spreadsheets, prompting AI to calculate sales trends or customer averages can save time as well as reduce errors. Be careful not to upload sensitive company data ...
The New York Times18h
New York Times - Top Stories
The decision blocks, for now, the Trump administration from deporting a group of migrants under the Alien Enemies Act. Maryland Deportee Told Senator He Had Been in Isolation in El Salvador Prison ...