Google has surged ahead in the enterprise AI race after perceived stumbles. VentureBeat details the Gemini models, TPU advantage & agent ecosystem driving its turnaround.

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

It’s about collaboration, not control, recognizing that enterprises need solutions that work across platforms and unique ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Salesforce's AI-powered Agentforce drives efficiency, boosts customer satisfaction, and embraces innovation with robust ...

Google’s announcements at Cloud Next 2025 represent a strategic, full-stack commitment to an AI-driven future centered on ...

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

The market value of the software systems that use AI to pursue goals and complete tasks on behalf of users is expected to see ...

TOKYO -- A Japanese robotics and artificial intelligence startup is seeking to develop artificial intelligence that can deliver "considerate" customer service. Avatarin, a spinoff from Japanese ...

Learn about Google's A2A protocol, the groundbreaking framework transforming AI ecosystems with seamless agent collaboration ...

Google agentic AI innovation and AI agent technology includes new Agent2Agent protocol, Google Cloud Marketplace, partner ...