Set SMART goals with your customers to get a sense of their objectives and make sure the goods or services you’re offering ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Fast food might come in a paper bag, but the service can still make or break the meal. Based on the 2024 American Customer Satisfaction Index, which surveyed U.S. consumers between April 2023 and ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

With more changes to come, AARP is worried Social Security's customer service could get even worse.

NY, released survey results showing hundreds of patients of Optum-owned providers faced billing, customer service and care ...

It’s a competitive advantage. Look no further than the banking industry, a sector that rode the wave of automation in customer service straight into a paradox. After pioneering ATMs, online ...

An Australian fashion brand has been called out for holding a lavish influencer trip to Coachella as customers have allegedly been left in limbo with their orders.

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Sky has said 2,000 call centre jobs are at risk under plans to move more of its customer service online. The media and telecoms company plans to close three of its 10 UK customer service centres, it ...

We researched the customer complaint that you shared with Franklin County and learned that the customer account was ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...