If you believe that engaged employees lead to great customer service, then you must ask yourself, “How will I give my customer-facing teams a great experience?” Here are five things to focus on.

I did. When I got to the store four hours after calling — and being assured it would be ready — the customer service associate did a little digging, realized it had not been pulled ...

BUFFALO, N.Y.--(BUSINESS WIRE)--GEICO associate Emily Lynch has the golden touch. As a customer service representative at the company’s Buffalo, New York, regional office, Lynch takes calls from ...