Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or ...

When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

The reversal suggests that AI technology is yet to compete with the nuance and emotional capabilities of human workers, particularly in cases such as customer service, where a sense of empathy is ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

Farmington-based elevator and escalator maker Otis Worldwide recently put up for sale a 188,430-square-foot Bloomfield ...

Opinions expressed are those of the author. There was a time, not too long ago, when customer service carried a certain elegance. Whether you were in a boutique, in a hotel lobby, or even just on ...

Some customers say they aren't getting their life-saving landline service, but they are still being billed by AT&T.

Denver Post Newsroom: 303-954-1201 or [email protected] Customer Service: Customer service is open Monday-Friday from 6:30 a.m.-5 p.m., Saturday from 7 a.m.-10 a.m. and Sunday from 8:30 a ...

According to Wegmans, the new locations nationwide will open primarily in the Northeast and Mid-Atlantic regions ...

As a true Californian, he lives for coffee, beaches and burritos. Patrick Holland has been a phone reviewer for CNET since 2016. He is a former theater director who occasionally makes short films.

I am extremely disappointed in Sleep Number and feel deceived by their misleading marketing. They boldly advertise a 100-night risk-free trial in large print, giving customers the impression that ...