Rising utility costs have been the top constituent complaint fielded by the offices of local state representatives.

Customers of New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E) can now receive quicker, more accurate updates during outages thanks to new features added to Ava, the ...

LANCASTER, N.Y. (WKBW) — 7 Problem Solvers continues to receive complaints from NYSEG customers about their high energy bills. It has been a hot topic and a story we've been following since July ...

NYSEG encourages customers to show up anytime during the event to meet with a customer service representative. Customers will be helped on a first-come, first-served basis and there will not be a ...

New York State Electric & Gas and Rochester Gas and Electric are reminding customers that safety always comes first before ...

LOCKPORT, N.Y. (WIVB) — New York State Electric & Gas (NYSEG) is continuing its roll out of smart meters in Western New York. At an open house on Wednesday, customers in the Lockport area had ...

If a contractor or homeowner damages the underground facilities, they should call 911 immediately and NYSEG or RG&E.

Randy Brown highlighted the need for transparency and accountability, claiming that constituents have told him multiple times about poor response times from NYSEG when confused about billing or power.

ROCHESTER, N.Y. — RG&E and NYSEG are reminding their customers that winter heating protections will soon come to an end, meaning they will legally allowed to shut people’s services off if they ...

BINGHAMTON — Customers of NYSEG and RG&E are being warned about an increase in scams. Customers should never give personal information to callers or individuals they cannot authenticate as a New ...

We continue to receive complaints from NYSEG customers about their high energy ... The universe has thrown us a curveball': Largest-ever map of space reveals we might have gotten dark energy ...