New York State Electric & Gas and Rochester Gas and Electric are ramping up their public outreach with a slate of events ...

New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E), are warning customers about an increase in scams ...

Rochester, N.Y. — NYSEG and RG&E are sounding the alarm amid a rise in scam attempts. The utilities said they've noticed more aggressive tactics being used recently, including disconnection ...

"We want our customers to protect themselves and the best way to combat these types of scams is to stay alert and informed." ...

BINGHAMTON — Customers of NYSEG and RG&E are being warned about an increase in scams. Customers should never give personal information to callers or individuals they cannot authenticate as a New ...

Customers are encouraged to call NYSEG at 1 (800) 572-1111 or RG&E at 1 (800) 743-2110 if they suspect something suspicious. As a reminder, NYSEG and RG&E will never: Send an employee inside a ...

Over the past couple of weeks, people have been expressing frustration with NYSEG billing. Now, five legislators are calling for an independent investigation into the issues customers have been havin ...

Here's what to know. Common utility scammer tactics you should be aware of RG&E and NYSEG say they'll never send an employee inside your residence to use a computer or other device, have an ...

According to an October commentary by Christine Alexander of NYSEG, the company, along with RG&E, sends out 2 million bills a month. She said less than half a percent leads to customer complaints.

Patricia Nilsen, President and CEO of NYSEG and RG&E, joined Voices on Thursday to to discuss continued complaints from customers about smart meters. You can watch the full conversation below.

BINGHAMTON — The Energy Control Center operated by New York State Electric & Gas and Rochester Gas and Electric provided 90 percent accuracy in estimated times of restoration during fair ...