Over the past couple of weeks, people have been expressing frustration with NYSEG billing. Now, five legislators are calling for an independent investigation into the issues customers have been havin ...

The president and CEO of New York State Electric & Gas met with community members Wednesday at Town Hall to answer questions about smart meters. NYSEG is seeking the go-ahead from homeowners across ...

Dozens of NYSEG customers packed a Thursday night event in Big Flats, demanding clarity on soaring and inconsistent utility ...

New York State Electric & Gas (NYSEG) and Rochester Gas and Electric (RG&E), are warning customers about an increase in scams ...

“Communication is key for our customers in the event of an outage,” said Senior Manager Christopher Lafey, senior manager of NYSEG and RG&E’s Energy Control Center in a news release.

At 10 p.m. Sunday, RG&E reported that Monroe County had 779 customers impacted by the outages, Ontario County 77, and Wayne County 776. At 10 p.m. Sunday, NYSEG reported that Ontario County had 147 ...

Customers should never give personal information to callers or individuals they cannot authenticate as a NYSEG representative, the release stated. While scams are ongoing throughout the year ...

“We urge our customers to proceed with caution if they’re uncertain of the identity of the caller or the visitor at their door,” said Christine Alexander, vice president of Customer Service at NYSEG ...

Rochester, N.Y. — NYSEG and RG&E are sounding the alarm amid a rise in scam attempts. The utilities said they've noticed more aggressive tactics being used recently, including disconnection ...

New York State Electric & Gas is warning customers about an increase in scams and is reminding them to remain vigilant, according to a news release from the company.

ELMIRA, N.Y. (WETM) — New York State Electric & Gas (NYSEG) announced on Friday the completion of a years-long revitalization of a substation in Elmira responsible for providing electricity to ...

BROOME COUNTY, N.Y. (WBNG) -- According to NYSEG, the outages in Broome County are restored. According to a NYSEG representative, the outages were due to a substation issue during planned work.