Provident Bank's Tara Brady was promoted to chief experience officer; the Federal Reserve ended its enforcement action ...

but last year pre-recorded a video message after postponing his public-facing duties for around three months after being diagnosed with cancer. The Princess of Wales also missed the service last ...

As we begin the new year in 2025, it’s paramount for companies to get an accurate assessment of exactly where they stand with the customer base that patronizes their products and/or service lines.

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...

The University of Dundee Careers Service is a team of trained and dedicated professionals who are here to help and support the career development of all our students, graduates, and staff. We empower ...

But when used properly, outbound automation can give you a more proactive customer service approach. In this post, we’ll show you some real-life examples of automated customer service that you can use ...