The Social Security Administration recently walked back plans to have recipients make in-person visits in order to finalize ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain ...

A customer was upset about service received at a phone repair shop, which led to a fight and then fatal shooting that left ...

Starting March 31, benefit claimants will no longer have the option to verify their identity with the SSA over the phone.

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after ...

AI-powered sales automation startup 11x appeared to be on an explosive growth trajectory. However, nearly two dozen sources — ...

So many more people have been calling in recent weeks that customer service representatives ... ve spoken about long waits on hold, dropped phone calls and unfulfilled requests for calls back.

T-Mobile has frustrated many customers by announcing price increases for long-time users. However, the company now offers a limited-time deal where specific customers can receive a free line. Before ...

The agency said it's reversing a decision to cut phone services for identity verification after a backlash from seniors.

“We have listened to our customers ... "made over the phone and flag claims that have fraud risk indicators." Those who are changing direct deposit information online or in person will also ...