The incident began when a Reddit user named BrokenToasterOven noticed that while swapping between a desktop, laptop, and a ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

At the recent Zendesk Relate 2025 conference, I spent some time with the company’s EMEA CTO, Matthias Goehler, to better ...

A Porter delivery in Lucknow became a social media sensation. The agent filmed himself delivering a package within the same ...

Advert In the short clip, the ophthalmologist explained that the patient put in a new set of lenses every day for 23 days without taking the previous day's out. The post's caption read: "A rare ...

Through this, the airline intended to resolve issues at first contact rather than bouncing callers between different agents. This major change with gate and customer service agents takes place ...

A customer was upset about service received at a phone repair shop, which led to a fight and then fatal shooting that left the customer and employee dead, Texas ...

Companies have invested billions in generative AI (gen AI) and large language models (LLMs). Some now have chief AI officers. But despite the money and buzz, driving business impact cleary remains ...

And even if you try to avoid customer service over the phone, you might not escape it. Verizon is reportedly shifting the way it handles certain inquiries. For example, complex problems or issues ...