The SSA's new Call Back Assist feature lets you hang up and still keep your place in line. Red Apple Group chairman and CEO ...

The United States Postal Service, facing financial losses and declining mail volume, is undergoing a transformation to cut costs and modernize operations. Despite its challenges, the USPS remains ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos. 73 million Americans rely on Social Security to afford essentials. I visited SSA offices and ...

Being a customer favorite, however, doesn't necessarily mean a bank is paying high deposit rates. Right now, the best-paying CDs in the country are offering 4.32% to 5.00% APY. And you can earn up ...

Sky has announced plans to axe 2,000 jobs at its customer service centres and close three of its ten contact centres. The contact centres that will close are Stockport, Sheffield and Leeds Central.

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...

Officials say the new modernized website is user-friendly and has improved navigation and connects to the agency's new customer service portal. You can visit the new website here. “Our new ...

Cadillac ranks third in customer satisfaction for the Premium Brands segment in the annual J.D. Power 2025 U.S. Customer Service Index (CSI) Study, putting it well above average and matching its ...

or high-risk categories based on its assessment and risk perception and allotted multiple identification codes to certain customers instead of a Unique Customer Identification Code (UCIC ...

Companies have invested billions in generative AI (gen AI) and large language models (LLMs). Some now have chief AI officers. But despite the money and buzz, driving business impact cleary remains ...

Social Security System (SSS) President and CEO Robert Joseph Montes De Claro (right) warmly received Secretary Henry Rhoel Aguda (left), the newly appointed Secretary of the Department of Information ...

All Overseas Filipino Workers (OFWs) must be covered by the Social Security System (SSS), as stipulated in the Social Security Act of 2018, reinforcing the necessity of social security protection for ...