I contacted Samsung Customer Care on December 9. After a couple of attempt to reset the washer, I was informed via our chat via text message that I would receive a 2-prong dongle free of charge ...

Over the weekend, a hacker called “GHNA” claimed to have stolen 270,000 customer satisfaction tickets from a Samsung database in Germany. The data, which was uploaded on a hackers’ forum ...

Wasting hours on the phone with Samsung with zero outcome after call!!! Never again. Sad Horrible customer service & blacklist my Samsung business, & I did love my Galaxy phone. One last thing ...

In 2021, the log-in data was stolen from a computer belonging to an employee of Spectos GmbH, which operates customer experience platforms, including Samsung's service ticket system with the URL ...

New HRM tool uses AI to resolve appliance issues remotely, cutting down on technician visits and improving customer ...