The impacts of AI are already being felt on the Indian job market. Zomato has laid off over 500 customer service executives, ...

Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone.

Jodi Daniels is a privacy consultant and Founder/CEO of Red Clover Advisors, one of the few Women’s Business Enterprises focused on privacy. Like most technologies, AI is a double-edged sword.

Service Canada provides Canadians with a single point of access to a wide range of government services and benefits. Be aware of fraudulent email (phishing), mail and telephone (including text ...

what benefits it provides startups and reveal the most important customer service skills, as well as digital marketing agencies, that elevate customer experience so consumers want to return to a ...

Customer service skills are essential for librarians who want to provide a positive and satisfying experience for their patrons. Whether you work in a public, academic, or special library ...