AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

NEC XON achieves second Fortinet Engage Technical Support Partner designation in SAIssued by Scarlet Letter for NEC XONJohannesburg, 10 Feb 2025Visit our press officeIan Kruger, Presales and ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today ...

What if your equipment could predict failures before they happen? AI is making this future a reality for the field service ...

Duncan Aviation is proud to announce the appointment of Shane Mack as a Turbine Engine Technical Representative, or Tech Rep, ...

Organisations across the region are prioritising cyber security, customer experience and application development, even as they navigate cloud repatriation and a growing skills gap in AI and security.

In 2023, the country achieved a score of 94.5 in the Information and Communication Technology (ICT) Development Index 2023, ...

RADCOM Ltd. (Nasdaq: RDCM) announced today the integration of RADCOM RAN Analytics Solution, part of RADCOM ACE Service Assurance, with ServiceNow, leveraging AIOps (the use of Artificial Intelligence ...

Once you’ve signed up, your phone will be able to automatically connect to Starlink’s satellite network. This lets you send ...