The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

The Social Security Administration has conceded an issue with phone service, after denying it to NPR, and has announced a fix ...

Earlier this week, NPR reported that some callers were being redirected to staff members without the authority to handle their cases.

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches ...

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from focused technology enhancements and process engineering.

Phone calls to local Social Security offices are currently being rerouted to other field offices — often to staff who don't ...

If you've been having trouble talking to someone at your local Social Security office this August, you're not alone. Several ...

Multiple letter writers urge end to war and starvation in Gaza, urge Congress to strengthen Social Security and more.

In the realm of cybersecurity, social engineering typically involves attackers manipulating individuals into revealing ...

The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times. But workers say these reassignments have been disruptive for staff.