Social Security's acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency's ...

Starting April 14, phone service will no longer be an option for retirees and survivors applying for benefits, or for ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how ...

Changes to direct deposit info must be done online or in-person starting April 14. Plans to end claims processing by phone ...

With less than a week to go before a deadline that the Social Security Administration set to end phone support for certain customer service needs, the agency braked and hit reverse. The ...

What can I do without?" Changes could make it harder for people to claim Social Security, staff say The mounting customer service crisis at the SSA comes as the Trump Administration and the White ...

President Donald Trump’s nominee to lead the troubled Social Security Administration told senators Tuesday that he would swiftly improve the agency’s customer service and slash its payment ...

Trump's staffing cuts and office closures are launching Social Security's customer service into chaos ... Are you an SSA employee with a tip? Contact this reporter via Signal at alliekelly.

“We have listened to our customers, Congress, advocates, and others, and we are updating our policy to provide better ...