The Social Security Administration has conceded an issue with phone service, after denying it to NPR, and has announced a fix ...

If you’ve been having trouble talking to someone at your local Social Security office this August, you’re not alone. Several ...

Phone calls to Social Security are being rerouted to other field offices where workers don’t have jurisdiction over some ...

Phone calls to local Social Security offices are currently being rerouted to other field offices — often to staff who don't ...