The Social Security Administration has conceded an issue with phone service, after denying it to NPR, and has announced a fix ...

If you’ve been having trouble talking to someone at your local Social Security office this August, you’re not alone. Several ...

Phone calls to Social Security are being rerouted to other field offices where workers don’t have jurisdiction over some ...

Phone calls to local Social Security offices are currently being rerouted to other field offices — often to staff who don't ...

The Social Security Administration will no longer allow beneficiaries and those applying to confirm their identity over the phone. Learn about this change.

Social Security may run short by 2034. Experts have suggested boosting FICA taxes, raising wage cap and delaying retirement as potential remedies to shortfall.

The Social Security trust fund could face insolvency by late 2032, per CRFB estimates. That would trigger a 24% automatic benefit cut—about $18,000 annually for a dual-earning couple.

The Social Security Administration (SSA) today announced substantial progress in service delivery outcomes resulting from focused technology enhancements and process engineering.

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches ...