The Social Security Administration has come under fire for AI phone glitches, long call times and website outages.

The other day I called the Social Security Administration’s 1-800 phone number for assistance and I was on hold for 90 minutes (“A list of the Social Security offices across the US expected to ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

The Social Security Administration has stopped publishing key customer-service metrics, which will make it more difficult to track whether performance is improving or eroding over time. As a ...

The Social Security Administration has been too unclear and uncommunicative with the public about its customer service issues in 2025. From its backtracking on phone service changes to confusion ...

Social Security's customer service worsens amid 'dire' underfunding By Nathan Place May 03, 2024, 1:52 p.m. EDT 3 Min Read ...

SSA scrapped a service change last week that would have forced many Vermonters to go in person to a Social Security office for routine services that have been handled over the phone. While we’re ...

The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what recipients can do over the ...

AARP members spoke out about "frustrating" customer service experiences with the Social Security Administration during a meeting in Melville. Newsday reporter Tiffany Cusaac-Smith has the story.

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches ...

SSA scrapped a service change last week that would have forced many Vermonters to go in person to a Social Security office for routine services that have been handled over the phone. While we’re ...