The customer experience has evolved from in-person to telephone, multi-channel, and contact center to an AI-driven future in ...

A Social Security “war room,” threats to shut the agency, worker buyouts and a restraining order — here’s a timeline of what ...

Democratic lawmakers condemned the Trump administration it was revealed they had no intention of returning Kilmar Abrego ...

As enterprises strive to deliver superior customer experiences and streamline operations, adopting speech analytics solutions has become essential for maintaining a competitive edge in the market.

As enterprises strive to deliver superior customer experiences and streamline operations, adopting speech analytics solutions has become essential for maintaining a competitive edge in the market.

Jacksonville University is ending its old-school major in philosophy but also one in fintech from 2022. See the list of what's staying and what isn't.

Jane Bambauer and I discuss President Trump's Executive Orders that target major ... Do those Orders violate the firms' (and their clients') Free Speech Clause or Petition Clause rights?

Ajay Anand, Senior Vice President, Global Services, Strategy and Business Services, at Johnson & Johnson, has been named as the inaugural Executive in Residence at the Wharton AI & Analytics ...

PITTSFIELD — The School Committee will be getting an “executive summary” of the report into alleged misconduct at Pittsfield High School, its chairman said. William J. Cameron said he will be working ...

For example, four nonprofits filed a federal action in Rhode Island that seeks to enjoin Executive Order 14168 on the grounds that it imposes impermissible content-based speech restrictions on ...

In response to the assassination of United Healthcare CEO Brian Thompson, companies are reassessing their executive protection strategies, with 360 Privacy leveraging ...