It makes all the difference when you find a remote job that offers paid training! Especially if you are new to an indust ...

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

I occasionally come across various work from home airline jobs. It might surprise you there are some reputable airlines who ...

Another representative confirmed the TikToker’s new place was outside T-Mobile’s service area she went to the store to return ...

many customer service teams are hampered by inefficient internal processes. This contributes to delivering bad customer care. As the expression goes “time is money”; inefficiency also increases costs.

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation.

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

Is this the experience you want for your customers? Understanding what the best customer service journey looks like can be challenging. With so many tools and services available—not to mention ...

We’re announcing two new agents that apply this ambition to sales—the revenue engine for every business—and can be used right in the flow of work. We will be retiring Skype in May 2025 to focus on ...

The TCJA, which was enacted during President Trump’s first term, affected dozens of tax breaks, including the home office deduction. So what does that mean for the average work-from-home taxpayer?