Airline customer service scams have hit consumers who Googled for phone numbers as scammers try to cash in on delays or cancellations. Some scammers even try to fabricate flight cancellation notices ...

Scammers are setting up fake customer service responses to lure people who have trouble with legitimate companies.

Vincent announced in a Facebook post, which has garnered 27,000 views in the first 24 hours, that diners who fail to arrive ...

The North Face has become the latest brand to fall victim to a "small-scale" cybersecurity incident identified in April.

Apple made the radical decision to focus on improving the things that phones were initially designed for, and I couldn’t be ...

When Helenann Knopp realized the dishwasher she'd bought online and had delivered didn't include installation, she went searching online for a customer service number. Instead, the New Jersey woman ...

The CX Automation Company™, today announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) ...

The head of Nova Scotia Power says the company believes it knows who stole customer information in a recent ransomware attack.However, CEO Peter Gregg says he can't disclose that information as the ...

As with all DMV services now available online, people can easily add this information themselves online anytime." ...

Mr. Electric of Wichita Celebrates Customer Service Milestone: Surpasses 600 Google Reviews with Outstanding 4.9-Star Rating David and Rebecca Kirkwood, Mr. Electric of Wichita "This milestone ...

HMRC has been reprimanded for not telling MPs for a year about a phishing attack that cost it up to £49 million.

The Missouri Public Service Commission held a town hall meeting to investigate the billing practices of Liberty Utilities, ...