Vodafone Greece hired an implementation partner for a business process management project while its own staff observed and learned how to use the technology.

Carol Massar and Tim Stenovec bring together the latest news from the world of business and finance and the interesting stories.

Brand reputation is shaped not just by what a company says about itself, but by how it listens and responds to what customers ...

The former head of resolutions at the FDIC has high hopes for a bank that's been embroiled in the Synapse disaster.

A data breach on a third-party cloud-based SaaS application has hit luxury fashion retailers Chanel and Pandora, leaking the ...

These platforms unify customer data across touchpoints, enabling personalised marketing campaigns and enhanced customer experiences for modern businesses ...

Rocket CRM has rolled out a series of intelligent updates aimed at strengthening customer relationship management by refining ...

Cardinal's pharmaceutical and specialty solutions segment distributes branded, generic, and specialty drugs and over-the-counter healthcare and consumer products. Cardinal plays a central role in the ...

Designed for CX and contact center leaders, this session delivers a clear roadmap for building a high-performing agent workforce.

MORE than nine decades after three struggling banks merged for survival in the Great Depression, OCBC Group has honed the art ...

Independent financial advisors are getting more tools at an accelerating rate in timing and capital investment. Here's how ...

The global Carbon Footprint Management Market is anticipated to grow from estimated USD 15.07 billion in 2025 to USD 38.14 billion by 2030, at ...