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Clio CMO Reagan Attle reveals how narrative-market fit and customer obsession position the legal SaaS for a 100-year industry ...

AI is driving a new wave of CCaaS market growth. NICE, Genesys and Amazon Connect lead the seat count — but the game is ...

Search technology provider introduces AI-powered summaries for website search results, enabling natural language queries for enterprise customers.

Fast, personal digital experiences don’t happen by accident, they take clean data, cross-team trust, and a shared plan for ...

Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.

The CDP market is expanding again in 2025 — but the action is with embedded tools and acquisitions, not fresh startups.

CX is in danger of becoming corporate theater. Here's what went wrong—and what CX leaders must do to get it back on track.

Figma has announced custom domain support for its Figma Sites feature. According to company officials, the new capability ...

Launch dates don’t build customer loyalty—outcomes do. Here's why CX leaders are shifting from velocity to impact.

Composable and hybrid stacks offer flexibility. Modern tech architectures help companies integrate tools more easily and evolve without disruption. Business-first strategies drive better outcomes.